Privacy Policy

    Effective date: December 12, 2025

    1. Overview

    This Privacy Policy explains how Pyra collects, uses, shares, and protects information when you visit our website or use our Service.

    2. Information we collect

    We may collect:

    • Account and profile information (such as name, email, company, and role).
    • Customer Content you submit to the Service (including files, prompts, documents, and connected data sources).
    • Support communications (messages and attachments you send us).
    • Usage and device data (such as IP address, browser type, timestamps, and feature usage).
    • Cookies and similar technologies for authentication, security, and analytics.

    3. Cookies and similar technologies

    We use cookies and similar technologies to operate the Service, keep you signed in, understand usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may impact certain features.

    4. How we use information

    We use information to:

    • Provide, operate, maintain, and secure the Service.
    • Process Customer Content to generate outputs and deliver exports.
    • Provide support and respond to requests.
    • Monitor for abuse, fraud, or security incidents.
    • Improve the Service using aggregated and/or de-identified analytics.

    5. How we share information

    We do not sell your personal information. We may share information with service providers and subprocessors who help us run the Service (for example, hosting, monitoring, analytics, and support tooling), with Third‑Party Services you connect, and with authorities when required by law.

    6. Data security

    Pyra uses administrative, technical, and organizational measures designed to protect information, including access controls, audit logging, and encryption where appropriate.

    7. Data retention

    We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on your plan, settings, or contractual terms.

    8. Your rights and choices

    Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing. You can opt out of marketing emails using the unsubscribe link.

    9. International transfers

    If you access the Service from outside the country where our service providers operate, your information may be transferred and processed in other countries. Where required, we use appropriate safeguards for cross-border transfers.

    10. Children’s privacy

    The Service is not directed to children under 13 (or older where required by local law), and we do not knowingly collect personal information from children.

    11. Changes to this policy

    We may update this Privacy Policy from time to time. If changes are material, we will provide notice as required by law.

    12. Contact

    Email: hello@pyrabuilds.ai