Telecom Agent

    RCA & Postmortem AgentCleaner incident stories, faster

    Postmortems take too long because the data is scattered. This agent correlates alerts, changes, and tickets into a single incident story — then drafts the RCA with corrective actions.Result: faster turnaround, cleaner evidence, and exec summaries that actually get read.

    Evidence-first
    Timeline + artifacts
    Exec-ready
    Summary + appendix
    Audit trail
    Edits + approvals logged
    Human gates
    Review before publish
    Pyra supports audit trails, human review gates, and client-instanced deployment for sensitive incident data.
    Who this is for

    Built for teams that need faster postmortems

    NOC & Incident Engineers

    Less time gathering logs and correlating signals. More time on prevention and improvement.

    Reliability & SRE Leads

    Consistent RCA quality across incidents. Reusable templates and corrective action tracking.

    Operations Directors

    Exec summaries that land. SLA reporting with clean evidence and audit trails.

    What it produces

    Four outputs that make postmortems useful

    1) Incident Timeline
    Correlates alerts, changes, and tickets into a single chronological view.
    • Alert and alarm sequencing
    • Change windows and maintenance flags
    • Related tickets and escalations
    • Customer impact timeline
    2) Executive Summary
    What happened, what was the impact, and what are we doing about it — in plain language.
    • Incident overview (duration, scope, severity)
    • Customer and business impact
    • Root cause summary (not technical jargon)
    • Corrective actions and prevention plan
    3) Technical Appendix
    The evidence engineers need: logs, correlations, and artifacts.
    • Signal correlations and log excerpts
    • Change history and config diffs
    • Topology and affected assets
    • Supporting artifacts and screenshots
    4) Corrective Actions
    Specific next steps with owners and deadlines — not vague recommendations.
    • Action items with owners assigned
    • Priority and deadline tracking
    • Prevention measures (process, tooling, training)
    • Follow-up verification steps
    How it works

    Evidence-first drafting, human-controlled publishing

    1. Collect + correlate

    Agent ingests incident data from connected systems: alerts, tickets, changes, and logs. Builds the timeline automatically.

    2. Draft + structure

    Produces the exec summary, technical appendix, and corrective actions using your templates and RCA format.

    3. Review + publish

    Human review required before publishing. Edits are tracked in the audit log. Sensitive data stays inside your boundary.

    FAQ

    Common questions about RCA automation

    How do you ensure accuracy?

    The agent uses evidence-first drafting — it builds from timeline artifacts and logs, not speculation. Human review is required before publishing any RCA.

    What about sensitive incident data?

    Client-instanced deployment is available. Your incident data stays inside your boundary. Role-based access controls who sees what.

    What's the fastest proof-of-value?

    Start Free to get a sample RCA draft on a past incident. Then we prototype the full workflow with your templates, data sources, and review process.

    Next step

    Get an RCA draft in minutes, not days

    Start Free to see a sample postmortem on a past incident. Then we prototype the workflow with your templates, data sources, and publishing process.

    Designed for network and operations teams with SLA reporting requirements and customer-facing incident communications.